gruadirecta: privacy policy


Effective Date: 2-10-2024


Welcome to GruaDirecta, LLC. As your go-to roadside assistance platform, we are dedicated to connecting you with reliable towing services efficiently and securely. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information.

1. Purpose and Scope

This policy informs all users of the GruaDirecta website about our data handling practices to ensure transparency and trust in our services.

2. Data Collection

We collect information necessary to provide you with roadside assistance services, including:

  • Name
  • Location
  • Vehicle Information
  • Email Address

Data is collected through our website forms, cookies, and optional social media account registration (Facebook, Google, etc.), enhancing your service experience.

3. Data Usage

Collected data is used to:

  • Deliver and facilitate service delivery
  • Improve service quality and user experience
  • Comply with legal requirements
  • Protect our platform and operations
  • Respond to inquiries and provide support
  • Communicate service and policy updates

We respect your privacy and do not share your data with third parties for marketing purposes.

4. Payment Processing

For online payments, GruaDirecta leverages Stripe, a leading payment processor, to handle transactions securely. While we do not directly process payments or store your payment information, Stripe's use ensures the security and confidentiality of your transaction data. Please refer to Stripe's privacy policy for more information on their data protection practices.

5. User Consent and Rights

Your use of our website and services constitutes consent to our data practices. You have rights over your personal data, including access, correction, and deletion, as per applicable laws. Contact us for any data-related requests or questions.

6. Data Security and Retention

We prioritize your data's security with contemporary measures. Data retention periods are determined by service necessity, legal compliance, and operational requirements.

7. Policy Changes

Updates to this Privacy Policy will be posted on our website, reflecting any changes in our practices. We encourage you to review this policy periodically.

Contact Us

For privacy inquiries or concerns, reach out to us at:

privacy@gruadirecta.com